This Privacy Policy describes how Strix I.T. ("we," "us," or "our") collects, uses, and discloses information about you when you visit our website at https://strixit.net/, contact us, or otherwise interact with us (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide to us, including but not limited to:

Name

Email address

Phone number

Mailing or billing address

Company name

Payment and billing information

Any other information you choose to provide through contact forms, appointment requests, live chat, or other communications with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address

Browser type and version

Device type and operating system

Pages visited and time spent on our site

Referring website or source

Date and time of your visit

This information is typically collected through cookies, web beacons, pixels, and similar tracking technologies, including tools such as Google Analytics and Meta (Facebook) Pixel.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Services, understand how visitors use our website, and deliver relevant advertising. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of our website.

2. SMS / Text Messaging Communications

If you provide your phone number and opt in to receive text messages from Strix I.T., we may send you appointment reminders, updates, promotional offers, or other communications via SMS.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing information with subcontractors for support services, such as customer service, is permitted.

All other categories of information sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third party.

Message and data rates may apply. Message frequency may vary.

You may opt out of text communications at any time by replying "STOP" to any message, or by contacting us directly at (504) 383-0567 or [email protected].

For help, reply "HELP" to any message or contact us using the information below.

3. Payment Information

If you make a purchase or payment through our Services, your payment card information is collected and processed by a third-party payment processor. We do not store full payment card numbers on our servers. Please refer to our payment processor's privacy policy for information on how they handle your payment data.

4. How We Use Your Information

We may use the information we collect to:

Provide, operate, and maintain our Services

Respond to inquiries, schedule appointments, and provide customer support

Send administrative information, updates, and appointment reminders

Send marketing and promotional communications, where you have consented to receive them

Process payments and transactions

Improve our website, products, and services

Monitor and analyze usage trends and preferences

Detect, prevent, and address fraud, security issues, or technical problems

Comply with legal obligations

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who perform services on our behalf, such as hosting, scheduling, payment processing, email/SMS delivery, and analytics providers

Business partners, only with your consent or as necessary to provide a service you requested

Legal and regulatory authorities, when required by law, subpoena, or other legal process, or to protect our rights, property, or safety, or that of others

Successors, in connection with a merger, acquisition, or sale of business assets

We do not share SMS opt-in consent or mobile phone numbers collected for texting purposes with third parties for their own marketing purposes, as described in Section 2.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information

Opt out of marketing communications at any time

Opt out of the sale or sharing of personal information (we do not sell personal information)

Withdraw consent, where processing is based on consent

To exercise any of these rights, please contact us at [email protected] or (504) 383-0567. We will respond to your request within the timeframe required by applicable law.

If you are a resident of California or another state with a comprehensive privacy law, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA). If you are located in the European Economic Area (EEA) or United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR).

8. Children's Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Strix I.T. Email: [email protected] Phone: (504) 383-0567 Website: https://strixit.net/